Frequently Asked Questions
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Do I need prior experience?
Our beginner track starts from first principles. No prior experience required. You’ll learn thread paths, tension basics, needle selection, and how to diagnose the most common stitch issues.
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How long do I have access?
You receive lifetime access to recorded materials and future updates for enrolled modules. You can revisit lessons anytime to refresh skills before a project or after a long break.
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Is a certificate included?
Yes. Pass the assessments to receive a shareable certificate for each completed course. Certificates include your name, the course title, and the completion date.
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Do you offer refunds?
We provide a clear refund policy outlined in the Terms. If something isn’t working for you, contact support and we’ll help you troubleshoot access, billing, or course fit before you decide.
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What are the technical requirements?
You’ll need a modern browser (Chrome, Safari, Firefox, or Edge), stable internet, and audio. For best results, use a laptop/desktop for longer sessions, but mobile works well for quick reviews.
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How do I get support if I’m stuck?
Use the contact options in the site footer and include your machine model, thread/needle details, and a short description of the issue. If it’s a technical login problem, include the email used for purchase and the browser/device you’re using.
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